Wirral Outdoors warranty periods are as follows…

If your order has gone outside of your warranty period please call us, we will always try and get something sorted for you.

If for any reason you need to send something back to us please contact us first to discuss the problem, if you need to send it back to us please make sure you include a copy of your packing slip/invoice and a short description of the reason for the return. All returns are tested and if any are found to not be faulty or if the fault is caused by misuse or any reason in the exclusions list below your item will be returned to you and you are liable for the postage charges.

When you do send something back to us please make sure it is well packed and all surfaces are covered. We cannot be responsible for damage incurred in transit of it’s way back to us.

If for any reason you do not want your order we offer a 14 day cooling off period within which you can send any item sent directly to you back to us unopened and unused, this does not apply to personalised or customised items or special orders, or any orders that have to be completed via a face to face transaction. Please be careful opening your items this is subject to the items being returned in their original condition with all supplied accessories and in the original undamaged packaging.
If your item is found to be faulty within the first calender month from the date of delivery please contact us for refund, replacement or repair. Please make sure you keep all packaging (in good condition) as we may not be able to refund without these. If your item is damaged due to misuse or neglect this is not covered.

Our warranty does not include the following

Shipping costs of returning the items back to us,
Any problems caused by accidental/negligent damage.
Routine maintenance.
Any problems arising from misuse.
Any problems arising from any repairs/upgrades not carried out by Wirralourdoors.co.uk